Return and Refund Policy

1.Returns and Refund Policy

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full replacement (including shipping*).

If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact keegan@kiwiplus-agency.com as we would love to help you exchange your purchase if returned within 30 days of delivery. There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition and in the original Next Wave packaging.

Remember, all our products come with a 1 year warranty, so if something goes awry down the track, be sure to let our support team know via keegan@kiwiplus-agency.com.

*If you are eligible, we’ll email a prepaid returns slip to you.

 

2.Exchanges

We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to keegan@kiwiplus-agency.com for help.

 

3.Shipping

To return the item you purchased, please mail it to:

Next Wave, 22A-1B Jalan Puteri 2/5, Bandar Puteri Puchong ,47100 Puchong Selangor

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

RETURN YOUR ORDER VIA FACEBOOK:

- Contact us via chat so we can provide you with the relevant information. https://www.facebook.com/NextWaveMy